Privacy Policy
Welcome to Pitcaple Lodge Retreats Ltd (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.pitcaplelodgeretreats.co.uk make a booking, or otherwise interact with our services.
We process your data in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable privacy laws.
We may collect and process the following personal information:
Identity Data: name, title, and contact details
Contact Data: email address, phone number, address
Booking and Payment Data: payment details, billing information (processed securely via Stripe)
Account Data: username, password, and preferences if you register an account
Marketing Data: communication preferences and newsletter subscriptions
Technical Data: IP address, browser type, device information, and cookie data
Usage Data: information about how you use our website and services
We collect personal data in several ways, including:
When you make a booking through our website booking form, via Airbnb, Booking.com or VRBO
When you contact us through our contact form or email
When you sign up for our newsletter
Through cookies and Google Analytics to understand how visitors use our website
We use your personal data to:
Manage and confirm your bookings and payments
Communicate with you regarding your stay or inquiries
Send updates, newsletters, and special offers (with your consent)
Improve our website, services, and customer experience
Comply with legal obligations and financial record-keeping
We only share your personal data with trusted third-party partners as necessary to deliver our services:
Bookalet – for managing bookings
Stripe – for secure payment processing
Google Analytics – to analyse website performance and usage
Airbnb, Booking.com, VRBO – for third-party booking management
Mailchimp – for email marketing and newsletters
All third parties are required to respect your data privacy and use your information only for the agreed purposes.
We use cookies to improve user experience and website functionality. Some cookies are essential for site operation, while others help us understand user behaviour via Google Analytics.
You can control or delete cookies through your browser settings. For more information, please see our Cookie Policy.
We keep your personal information only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.
Under the UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent at any time (for marketing or newsletter emails)
Object to processing where applicable
Request data portability
To exercise these rights, please contact us at:
📧 contact@pitcaplelodgeretreats.co.uk
We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Payment details are processed securely through our trusted third-party providers.
Our website may contain links to third-party websites (such as Airbnb). We are not responsible for the privacy practices or content of those websites. Please review their privacy policies separately.
We may update this Privacy Policy from time to time. Any updates will be posted on this page with an updated “last revised” date.
If you have any questions about this Privacy Policy or our data practices, please contact:
Pitcaple Lodge Retreats Ltd
South Mackstead
Pitcaple
Aberdeenshire
Scotland, United Kingdom
📧 contact@pitcaplelodgeretreats.co.uk