Terms and Conditions
Welcome to Pitcaple Lodge Retreats Ltd (“we”, “us”, “our”). These Terms & Conditions set out the terms under which you (“the guest”, “you”, “your”) book and stay at our lodges located in Scotland, United Kingdom.
By making a booking through our website www.pitcaplelodgeretreats.co.uk or via Airbnb, you agree to comply with and be bound by these Terms. Please read them carefully before confirming your reservation.
1.1. Bookings can be made directly through our website using our Bookalet booking system (with payments processed securely via Stripe) or through Airbnb.
1.2. A 25% deposit is required to secure your booking.
1.3. The remaining balance is due 14 days before your arrival. If the balance is not paid by this time, we reserve the right to cancel your booking and retain your deposit.
1.4. All prices are in GBP (£) and include VAT where applicable.
2.1. You may cancel your booking at any time by contacting us in writing at contact@pitcaplelodgeretreats.co.uk.
2.2. The following refund policy applies
2.3. If we must cancel your booking due to unforeseen circumstances, you will receive a full refund of any amounts paid. We are not liable for any additional expenses incurred (e.g. travel costs).
Check-in: from 4:00 PM on the day of arrival
Check-out: by 11:00 AM on the day of departure
Late check-out may incur an additional charge unless agreed in advance.
4.1. Each lodge has a maximum occupancy as follows:
Milano Lodge: 2 adults
Sorrento Lodge: 2 adults
Napoli Lodge: 2 adults
Amalfi Lodge: 2 adults
Capri Lodge: 4 adults
4.2. Only the guests listed on the booking confirmation are permitted to stay.
4.3. Lodges are intended for holiday use only and may not be used for parties, events, or commercial purposes.
5.1. Well-behaved dogs are welcome at a charge of £30 per stay, with a maximum of 2 dogs per lodge.
5.2. Dogs must be kept under control and not left unattended inside the lodge.
5.3. Guests are responsible for cleaning up after their pets and for any damage caused.
6.1. Guests must:
Respect the no smoking policy inside all lodges.
Keep noise to a minimum, especially after 10:00 PM and when using the hot tub.
Be mindful of the local wildlife and surroundings.
Leave the lodge in the same clean and tidy condition as on arrival.
6.2. We reserve the right to charge for any excessive cleaning or damage caused during your stay.
6.3. Please report any issues, breakages, or maintenance needs to us as soon as possible.
7.1. Use of hot tubs is at your own risk. Guests must follow all provided safety instructions.
7.2. Children under 16 are not permitted in hot tubs.
7.3. No glassware is allowed near or in the hot tubs.
7.4. Please respect quiet hours and other guests when using outdoor facilities.
The minimum age for the lead guest making a booking is 18 years old.
9.1. No damage deposit is required, but guests are responsible for any loss or damage caused to the property, furnishings, or equipment during their stay.
9.2. In the event of damage or misuse, we reserve the right to recover reasonable costs from the guest after departure.
10.1. We do not accept responsibility for:
Any injury, loss, or damage to personal property during your stay, except where caused by our negligence.
Loss or inconvenience caused by events beyond our control (e.g. severe weather, power outages, natural events).
10.2. Guests must ensure they have appropriate travel insurance to cover cancellations or unforeseen events.
We take your privacy seriously. Personal data collected during the booking process will be handled in accordance with our Privacy Policy
If you have any concerns during your stay, please inform us immediately so we can resolve the issue promptly. Complaints made after departure may be harder to investigate.
These Terms & Conditions are governed by the laws of Scotland and subject to the exclusive jurisdiction of the Scottish courts.
For booking enquiries or further information, please contact:
Pitcaple Lodge Retreats Ltd
South Mackstead
Pitcaple
Aberdeenshire
Scotland, United Kingdom
📧 contact@pitcaplelodgeretreats.co.uk
🌐 www.pitcaplelodgeretreats.co.uk